As we’ve communicated to you in an earlier email, there were errors in the 2019 Q3 and Q4 statements for all Preferred Series investments for high-net-worth clients. We’ve investigated and uncovered the issues that caused these errors. To help ensure clients have a clear and accurate picture of their investments, we’ll only be reissuing the Q4 statements. We’ll also include a letter to clients (attached) explaining why they’re receiving a second Q4 statement. 

Here’s how you can help your clients 

No action is required on your part at this time. The reissued Q4 statements will be mailed out to clients by the end of March 2020. 

If your client needs information from their Q4 statement before it can be mailed: 

·  You’ll be receiving new copies of the advisor statements by mid-March. 

·  If you have clients who need a reissue, you can call your Client Service Centre. 

We sincerely apologize for this error and any inconvenience it may have caused you and your clients.