Dear Valued Advisor,
RE: Carrier Underwriting Actions amidst the COVID-19 Health Concerns
Further to our earlier communications regarding the health concerns surrounding the novel coronavirus (“COVID-19”), we wish to advise you of important underwriting actions being taken by carriers we do business with. Understanding these actions will help you better educate your clients about their insurance coverage, and the importance of ensuring appropriate measures are being taken to limit the spread of COVID-19.
Actions being taken by Insurance Carriers:
Some carriers are implementing changes to underwriting “Travel” for life, critical illness, and disability insurance applications, based on the Government of Canada’s warning updates related to COVID-19. Generally speaking, in cases where there is travel to China, South Korea and Italy planned in the near future, these cases are being postponed, with reconsideration after returning home to Canada for one month.
When writing applications for your clients, it is best to record planned travel location details (cities and/or regions), and timing. Paramedical examiners may postpone visits for two weeks if there has been recent travel, and high-risk destinations may be added or removed, depending on the progression of the spread of the virus.
Refer to the Carrier’s Notice on this matter, located at:
Canada Life – CLICK HERE
Manulife – CLICK HERE
SSQ -- CLICK HERE
Empire Life – CLICK HERE
We urge you to utilize the carrier’s electronic application process (see below for online tools and electronic application links) in a non-face-to-face interaction with your clients. If you would like assistance with organizing your electronic and digital business environment, please contact Krishan Mayer at 604.581.2134 x314, or for other business needs, please phone or email your Account Manager.
We truly appreciate your cooperation and patience as we coordinate efforts aimed at limiting the spread of the COVID-19 virus. Should you have any questions at all, please contact any member of the Sales Team.
Warm regards,
Global Pacific
Electronic Applications are available for the following Carriers:
BMO:
Website | CLICK HERE
Electronic App| CLICK HERE (You will need to sign in, and then click the “Smart App” tab, and then click “New Application”)
iA:
Website | CLICK HERE
Electronic App (Life) | Open the iA Interface Software, Click on “Insurance”, and click on “EVO Launch” to the right. Begin your illustration, entering in client last name, first name and date of birth, and all other relevant details for the product being applied for. Once this has been entered, the “Go to the e-application” button will be highlighted in the bottom right hand corner, and you will begin the electronic application process, which will prompt you to sign in using your advisor code and password.
Electronic App (Savings & Retirement) | CLICK HERE (You will need to sign in to “Secure Access”, click “My Tools and Applications” at the top of the screen, click “New Issue – Individual Savings & Retirement”, then click on “Get Started”, and then “Continue” in the lower right) *Please remember to use your FundServ Code, and not your Life Insurance Code
Electronic App (RESP) |CLICK HERE (You will need to sign in to “Secure Access”, click “My Tools and Applications” at the top of the screen, click “RESP New Issue – Individual Savings & Retirement”) *Please remember to use your FundServ Code, and not your Life Insurance Code
Electronic App (Disability) | CLICK HERE (You will then need to click on “Log In” at the top right)
DFS:
Website | CLICK HERE
Electronic App | CLICK HERE (You will need to sign in, and then click “create a new case”)
SSQ:
Website | CLICK HERE
Electronic App | Open the SSQ Illustration Software, and run your illustration. When complete, you may click the “EA” button at the top of the screen to access the electronic application. You will need your password to access the electronic app.
Manulife:
Website | CLICK HERE
Electronic App | CLICK HERE (You will need to sign in, and then click “E-Application” which is located under the Insurance Category of “Tools & Illustrations”. Then click on “Start new case”)
Empire Life:
Website | CLICK HERE
Electronic App | CLICK HERE (You will need to sign in, and then click “Fast & Full Life Insurance” or “Fast & Full Investments” which is located under the “Quick Links” section on the right side.) *Please remember to use your FundServ Code for Fast & Full Investments, and not your Life Insurance Code
Canada Life:
Website | CLICK HERE
Electronic App | CLICK HERE (You will need to sign in, and then click “New Business application for insurance” or “Simple Protect Dashboard” which is located under the “Online Services” section on the left side.) *Simple Protect is for fast applications, which include single life Term, CI, Combo Term/CI, and PAR; otherwise, use the New Business application for insurance for all other, as it is equivalent to the Paper Application.
Equitable Life:
Website | CLICK HERE
Electronic App | CLICK HERE (You will need to sign in, and then click “EZcomplete Online Application” located on the toolbar along the top, then click “Go to EZcomplete”, and click “New Application”. You will have the option to do an Insurance App or Savings and Retirement App) *Please remember to use your FundServ Code for the Savings and Retirement App, and not your Life Insurance Code |
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